Shipping Policy

Last Updated: August 14, 2026

At Pretty and Pure, we want your shopping experience to be simple, convenient, and stress-free. We carefully prepare and package every order to ensure your products arrive safely and in good condition.

Order Processing

Orders are processed within 1–3 business days after your order has been successfully placed and payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive shipping information where tracking is available.

Delivery Times

Delivery times may vary depending on your location and the delivery service selected.

• Local deliveries: Approximately 2–7 business days
• Other locations: Approximately 5–14 business days

These delivery times are estimates and may be affected by courier delays, public holidays, weather conditions, high order volumes, or circumstances beyond our control.

Shipping Fees

Shipping fees are calculated based on your delivery location and order details. Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Order Tracking

Where tracking is available, tracking details will be provided once your order has been dispatched.

Please allow some time for tracking information to update after your package has been handed over to the delivery service.

Incorrect Address or Contact Information

Please make sure your name, phone number, email address, and delivery address are correct before completing your order.

Pretty and Pure is not responsible for delays, failed deliveries, or additional delivery charges caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible before your order is dispatched.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us so we can assist you in checking the status of your shipment.

Once an order has been handed over to a third-party delivery service, delays may occasionally occur outside our control. We will, however, do our best to assist you.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

We recommend taking clear photos or videos of the package and the affected product before disposing of any packaging. This will help us review the issue and provide the appropriate assistance.

Important Note

Please ensure someone is available to receive your package when possible. Additional delivery attempts or charges may apply if a package cannot be delivered because no one is available to receive it.

Contact Us

If you have questions about your order or our shipping policy, please contact Pretty and Pure through our customer support channel.

Pretty and Pure ✨

Simple beauty. Beautifully delivered