Return & Refund Policy

Last Updated: August 14, 2026

At Pretty and Pure, we want you to be happy with your purchase. If there is a problem with your order, we’re here to help.

1. Eligible Returns

You may request a return within 7 days of receiving your order if:

• You received the wrong product.
• Your product arrived damaged.
• Your product is defective.
• The product is significantly different from what you ordered.

To be eligible for a return, the item must generally be unused and in its original condition and packaging.

2. Skincare & Beauty Products

For hygiene and safety reasons, opened or used skincare and beauty products cannot normally be returned or exchanged.

If a skincare or beauty product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can review the issue.

3. Non-Returnable Items

We generally cannot accept returns for:

• Opened or used skincare products
• Products that have been used or damaged after delivery
• Products without their original packaging where applicable
• Items returned after the 7-day return period
• Products damaged through improper use or storage
• Items that have been personalized or specially prepared, where applicable

4. How to Request a Return

Please contact Pretty and Pure within 7 days of receiving your order.

Include:

• Your order number
• The name of the product
• A description of the problem
• Clear photos or videos showing the product and issue

Our team will review your request and provide return instructions if your request is approved.

Please do not send an item back before contacting us.

5. Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us as soon as possible.

We may request photographs or videos to help us verify the issue. Depending on the circumstances, we may offer a replacement or refund.

6. Exchanges

If an eligible product needs to be exchanged, we may provide a replacement if the same product is available.

If the product is unavailable, we may offer a refund instead.

7. Refunds

Once an approved return has been received and inspected, we will determine the appropriate refund.

Approved refunds will be processed through the applicable payment method. The time it takes for the refund to appear may vary depending on your payment provider or bank.

Original shipping fees may not be refundable unless the return is due to an error, damage, or defect on our part.

8. Return Shipping

If you received the wrong, damaged, or defective product, Pretty and Pure may cover the reasonable return shipping cost, subject to approval.

For returns due to personal preference or a change of mind, return shipping costs may be the customer's responsibility.

9. Important Information

Please inspect your order as soon as you receive it and contact us promptly if there is a problem.

Return requests received after the stated return period may not be accepted.

Pretty and Pure reserves the right to review each return request individually and determine whether it meets the requirements of this policy.

10. Contact Us

If you have questions about a return, exchange, or refund, please contact Pretty and Pure through our customer support channel.

Pretty and Pure ✨

Beauty, care, and confidence — made simple.